Privacy Policy
Last updated: November 28, 2025
Company Information
Thundermoss
92 Queen Street
Auckland 1010, New Zealand
Phone: +6494807707
Email: info@thundermoss.com
Our Commitment to Privacy
At Thundermoss, we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or use our services. We are committed to transparency and ensuring that you understand your rights regarding your personal data. This policy applies to all information collected through our website, game development services, and any related communications.
Information We Collect
Information You Provide to Us
We collect information that you voluntarily provide when you interact with our services:
- • Contact Information: Name, email address, phone number, and company details when you submit contact forms or inquire about our services
- • Project Information: Details about your game development needs, project specifications, and communication preferences
- • Communication Records: Content of messages, emails, and correspondence related to our services
Information Automatically Collected
When you visit our website, we automatically collect certain technical information:
- • Device Information: Browser type, operating system, device identifiers, and screen resolution
- • Usage Data: Pages visited, time spent on pages, links clicked, and navigation patterns
- • Location Data: General geographic location based on IP address
- • Cookies and Tracking: Data collected through cookies and similar technologies (see our Cookie Policy for details)
How We Use Your Information
We use the information we collect for the following purposes:
Service Delivery
Responding to inquiries, providing game development services, managing projects, and communicating about your requests
Website Improvement
Analyzing website usage, improving user experience, testing new features, and optimizing our content and services
Communications
Sending service updates, responding to questions, providing customer support, and sharing relevant information about our offerings
Legal Compliance
Meeting legal obligations, protecting our rights, preventing fraud, and ensuring security of our services
Legal Basis for Processing: We process your personal data based on consent, contractual necessity, legal obligations, and our legitimate business interests, in accordance with applicable privacy laws.
How We Share Your Information
We do not sell your personal information. We may share your data in the following limited circumstances:
- • Service Providers: Third-party vendors who assist with website hosting, analytics, email services, and other business operations, under strict confidentiality agreements
- • Legal Requirements: When required by law, court order, or government request, or to protect our rights and safety
- • Business Transfers: In connection with a merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction
- • With Your Consent: Any other sharing will only occur with your explicit permission
How We Protect Your Information
We implement comprehensive security measures to protect your personal information:
Technical Safeguards
Encryption, secure servers, firewalls, and regular security updates
Access Controls
Limited employee access, authentication requirements, and need-to-know basis
Data Monitoring
Regular security audits, intrusion detection, and vulnerability assessments
Incident Response
Breach notification procedures and rapid response protocols
While we strive to protect your information, no method of transmission or storage is completely secure. We cannot guarantee absolute security but maintain industry-standard practices.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. Contact form submissions and inquiry data are typically retained for three years. Website analytics data is retained for up to two years. Once data is no longer needed, we securely delete or anonymize it. You can request deletion of your data at any time, subject to legal obligations.
Your Privacy Rights
You have significant rights regarding your personal information. Here's what you can do:
Access Your Data
Request a copy of the personal information we hold about you
Rectify Inaccuracies
Request correction of any incorrect or incomplete information
Request Deletion
Ask us to erase your personal data, subject to legal requirements
Data Portability
Receive your data in a structured, machine-readable format
Object to Processing
Object to certain types of data processing, including marketing
Withdraw Consent
Withdraw previously given consent at any time
To exercise any of these rights, contact us using the information provided at the end of this policy. We will respond to your request within 30 days.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- • Avoid filling out contact forms, account registrations, or any data-submitting features
- • Disable cookies through your browser settings (see our Cookie Policy for more details)
- • Contact us directly to request the deletion of any previously shared personal data
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided below. We will process your request promptly.
Children's Privacy
Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately. We will take steps to delete such information from our systems.
International Data Transfers
Your information may be transferred to and processed in countries other than New Zealand, including countries that may not have the same data protection laws. When we transfer data internationally, we ensure appropriate safeguards are in place, such as standard contractual clauses or other legally approved mechanisms, to protect your information in accordance with this policy.
Third-Party Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit. This Privacy Policy applies only to information collected through our website and services.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you by updating the date at the top of this policy and, where appropriate, provide additional notice through our website or via email. We encourage you to review this policy regularly to stay informed about how we protect your information.
Contact Us About Privacy
If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:
Privacy Officer
Email: info@thundermoss.com
Phone: +6494807707
Address: 92 Queen Street, Auckland 1010, New Zealand
We are committed to resolving privacy concerns and will respond to your inquiry within a reasonable timeframe.